Our minimum order quantity (MOQ) for custom workwear is 24 pieces per design. This allows us to maintain competitive pricing while ensuring high-quality customization. For larger orders exceeding 100 pieces, we offer volume discounts and can accommodate more complex customization requests.

We accept vector files in AI, EPS, PDF, or SVG formats for the best quality results. High-resolution PNG or JPG files (minimum 300 DPI) are also acceptable. If you only have a low-resolution logo, our design team can help vectorize it for an additional fee to ensure crisp, professional embroidery or printing.

Embroidery offers a premium, durable finish ideal for logos with simple designs and limited colors. It's perfect for polo shirts, jackets, and caps. Screen printing works best for complex, multi-color designs and larger graphics on t-shirts and coveralls. Heat transfer is excellent for detailed images and small quantities. Our team can recommend the best method based on your design, fabric, and budget.

We offer a wide range of professional-grade fabrics including cotton drill, poly-cotton blends (65/35), ripstop, canvas, denim, and moisture-wicking performance fabrics. Each fabric type is selected for durability, comfort, and suitability for different work environments. We can provide fabric swatches and detailed specifications to help you choose the best option for your industry and climate.

Standard production time is 14-21 business days after artwork approval. Rush orders can be completed in 7-10 business days for an additional fee. Delivery within Indonesia typically takes 2-5 business days depending on location. We provide tracking information for all shipments and can arrange express delivery if needed for urgent orders.

Yes, we highly recommend ordering samples to verify quality, fit, and customization before committing to a bulk order. Sample production takes 5-7 business days. The sample cost will be credited toward your bulk order when you proceed with a minimum order of 50 pieces or more. This ensures you're completely satisfied with the final product.

Absolutely! We offer tiered pricing with discounts starting at 50 pieces (5% off), 100 pieces (10% off), 250 pieces (15% off), and 500+ pieces (20% off). Corporate clients and repeat customers receive additional loyalty discounts. Contact our sales team for a custom quote based on your specific requirements and order volume.

We offer a comprehensive size range from XS to 5XL to accommodate all team members comfortably. Detailed size charts with measurements in centimeters are available for each garment style. We can also provide custom sizing for an additional fee if your team requires specific measurements beyond our standard range. Proper fit ensures comfort and professional appearance.

We ship throughout Indonesia via trusted courier partners including JNE, J&T, and SiCepat. Shipping costs are calculated based on weight, destination, and delivery speed. Free shipping is available for orders over IDR 5,000,000 to major cities. We also offer international shipping to select countries with customs documentation support. All shipments are fully insured and trackable.

Due to the custom nature of our products, returns are only accepted for manufacturing defects or errors on our parts. We conduct thorough quality checks before shipping. If you receive defective items, contact us within 7 days with photos for a free replacement or refund. Size exchanges are available within 14 days for unworn, unaltered items with a 20% restocking fee. We stand behind our quality and will work to resolve any issues efficiently.