Frequently Asked Questions

Please see the sections below to find the answers you're looking for. If you can't find the information you need or have additional questions, don't hesitate to contact us. We're always ready to help.

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Last updated: 2026

1. Frequently Asked Questions

What is the return policy at Mokoworkwear Store?

We want every Mokoworkwear customer to be satisfied with their purchase. Returns can be requested within 30 days of purchase, provided the product is unused and in good condition. To initiate the return process, please visit our Returns page or contact our customer service.

How do I track my order?

Once your order has shipped, we will send you a tracking number via email or WhatsApp. This tracking number can be used to track your shipment's status on the relevant shipping company's website or through the tracking page on the Mokoworkwear website.

Can I cancel or change my order?

We process orders quickly to ensure they reach you promptly. If you need to cancel or change your order, please contact our Mokoworkwear customer service team as soon as possible. While your order hasn't been processed or shipped, we will do our best to assist you as needed.

Does Mokoworkwear have a physical store?

Yes. Mokoworkwear has a store and workshop located in Semarang, Central Java. In addition to online purchases throughout Indonesia, customers can also consult directly about workwear, wearpacks, and uniforms at our location. For a visit, we recommend contacting the Mokoworkwear team in advance for optimal service.

2. Product Questions

What size should I order?

Each Mokoworkwear product comes with a size chart to help you find the best fit. Please refer to the size chart on the product page before ordering.

What are the ingredients of this product?

Detailed material information for each product is listed on the product page in the Product Details section. If you need further clarification regarding the characteristics of workwear or uniform materials, please contact our team.

How to care for this product?

Care instructions are also available on the product page in the Product Details section. Following the recommended care guidelines will help maintain the quality and durability of Mokoworkwear products.

Is this product available in other colors?

If a product is available in other colors, this information will be displayed on the product page. If you don't see the color you're looking for, please contact us for a consultation or custom ordering options.

3. Payment Questions

What payment methods are available?

Mokoworkwear accepts various payment methods, including bank transfers, credit/debit cards, and digital payment methods available on our website.

Is there an installment payment option available?

Yes, we offer installment payment options for certain purchases using supported payment methods. Please check the checkout page or contact our customer service for more information.

How to care for this product?

Customer data security is our priority. All transactions are processed through a secure payment system and protected by industry-standard encryption technology.

4. Shipping Questions

How long does delivery take?

Delivery times depend on the destination location and shipping method selected. For more information, please contact our customer center.

How much does shipping cost?

Shipping costs depend on the destination address and shipping service used. Detailed costs will be displayed during checkout.

Is free shipping available?

Yes, Mokoworkwear offers free shipping for purchases exceeding a certain minimum order amount, subject to applicable terms and conditions. Please contact us for more information.

Does Mokoworkwear deliver to PO Boxes?

To ensure smooth delivery, we recommend that customers use a complete and valid address. If you have special shipping requirements, please contact our team first.

5. Contact Questions

How do I contact Mokoworkwear customer service?

You can contact the Mokoworkwear customer service team via:

Email: mokoworkwear@gmail.com

WhatsApp / Phone: +62 822-4331-6665

What are Mokoworkwear's operating hours?

Our operating hours are Monday–Saturday, 08.00 – 16.00 WIB.

How to provide input or feedback?

We greatly appreciate customer feedback. You can send us feedback through the Contact page on the Mokoworkwear website or directly via email.

Does Mokoworkwear have a physical address?

Yes. The Mokoworkwear store and workshop are located in Tugu, Semarang City, Central Java. For in-person visits, we recommend contacting our team first for optimal service.